Terms and Policies
Terms & Conditions
Last Updated: August 2026
Welcome to Ucurry Fujiyoshida (ゆカリー 富士吉田店).
These Terms & Conditions govern the use of our B2B food delivery service for hotels, resorts, ryokans, guesthouses, tour operators, and corporate partners.
By placing an order or entering into a partnership with Ucurry Fujiyoshida, you agree to these terms.
1. Business Service
Ucurry Fujiyoshida provides freshly prepared Indian and Nepalese cuisine to business partners including:
- Hotels
- Resorts
- Ryokans
- Villas
- Guesthouses
- Corporate Events
- Tour Groups
We prepare food after receiving confirmed orders.
2. Partnership Eligibility
Businesses wishing to become a partner must provide accurate information including:
- Business Name
- Contact Person
- Business Address
- Phone Number
- Email Address
Ucurry reserves the right to approve or reject partnership requests.
3. Ordering Policy
Partner orders may be placed through:
- Shopify Online Ordering
- QR Code Ordering
- Telephone
- Pre-arranged Corporate Ordering
Orders become final once confirmed by Ucurry.
4. Minimum Order
Unless otherwise agreed:
Minimum B2B order:
¥3,000 (tax included)
Bulk orders and corporate catering are welcome.
5. Delivery Area
Ucurry currently delivers within:
- Fujiyoshida
- Kawaguchiko
- Fujikawaguchiko
- Oshino
- Yamanakako
- Narusawa
Other locations may be accepted by prior arrangement.
6. Delivery Time
Standard delivery:
30–60 minutes
Large group orders may require advance notice.
Delivery times may vary because of:
- Weather
- Traffic
- Festivals
- Peak business hours
- Natural disasters
7. Food Quality
All meals are prepared fresh on the day of delivery.
For food safety:
- Consume immediately after delivery.
- Refrigerate unused food promptly.
- Ucurry is not responsible for food stored improperly after delivery.
8. Allergies
Our kitchen uses ingredients including:
- Milk
- Wheat
- Nuts
- Soy
- Eggs
- Sesame
Customers must inform us of food allergies before placing orders.
Ucurry cannot guarantee a completely allergen-free kitchen.
9. Pricing
Prices shown on our website include applicable taxes unless otherwise stated.
Prices may change without prior notice.
Corporate pricing may differ according to partnership agreements.
10. Payment
Accepted payment methods include:
- Credit Card
- Cash
- Bank Transfer
- Corporate Monthly Billing (Approved Partners Only)
Invoices will be issued upon request.
11. Cancellation Policy
Orders cancelled:
More than 2 hours before delivery:
No cancellation fee.
Less than 2 hours:
Up to 50% of the order value.
Orders already being prepared:
100% of the order value.
12. Large Group Orders
Orders for:
- Corporate events
- Hotel buffets
- Tour groups
- Conferences
should preferably be placed at least:
24 hours in advance.
13. Hotel Partnership Benefits
Approved partners may receive:
- Priority preparation
- Scheduled delivery
- Monthly invoicing
- Customized menu
- Group meal pricing
- Dedicated support
Benefits vary according to partnership agreement.
14. Limitation of Liability
Ucurry is not responsible for delays caused by:
- Severe weather
- Road closures
- Traffic accidents
- Government restrictions
- Natural disasters
Our maximum liability shall not exceed the value of the affected order.
15. Intellectual Property
All website content including:
- Logos
- Images
- Menus
- Text
- Promotional materials
remain the property of Ucurry Fujiyoshida.
Unauthorized use is prohibited.
16. Privacy
Customer information is collected solely for:
- Processing orders
- Delivery
- Customer support
- Partnership communication
We do not sell customer information to third parties.
17. Changes to Terms
Ucurry reserves the right to update these Terms & Conditions at any time.
Changes become effective immediately after publication on our website.
Contact
Ucurry Fujiyoshida
📍 Fujiyoshida, Yamanashi, Japan
☎ Contact Number: 080-4477-0361
Privacy Policy
Information We Collect
We may collect:
- Name
- Company Name
- Hotel Name
- Phone Number
- Delivery Address
- Billing Information
- Order History
How We Use Information
We use your information to:
- Process orders
- Deliver meals
- Manage partnerships
- Improve our services
- Respond to inquiries
Data Protection
Your information is securely stored and protected.
Only authorized staff can access customer information.
Third-Party Services
We may use trusted providers for:
- Payment processing
- Website hosting
- Delivery management
- Email communication
Cookies
Our website may use cookies to improve user experience and website performance.
Contact for Privacy Questions
Email:
Refund Policy
Refunds may be issued if:
- Wrong order delivered
- Food quality issue confirmed
- Order cannot be delivered due to our fault
Refunds will not be provided for:
- Change of mind after preparation
- Incorrect delivery address provided by customer
- Delays caused by weather or traffic beyond our control
Delivery Policy
- Minimum order: ¥3,000
- Delivery hours: According to restaurant operating hours
- Free or discounted delivery may be available for approved hotel partners
- Large orders require advance booking
Hotel Partnership Policy
Partner businesses agree to:
- Provide accurate ordering information.
- Place group orders in advance whenever possible.
- Maintain professional communication with Ucurry.
- Inform guests about allergens when applicable.
Ucurry reserves the right to suspend partnerships in cases of misuse, fraudulent activity, repeated unpaid invoices, or violation of these policies.